Dormouse Hosted terms of service

These terms govern Dormouse Hosted, provided and sold by DiffPlug LLC: the account service at hosted.dormouse.sh and the paid subscription that adds managed voices and the managed Relay for Pocket. You must be legally able to enter this agreement. If you act for an organization, you must have authority to bind it. The subscription provisions apply to purchases made when paid subscriptions become available.

You agree to this version by continuing past the sign-in notice that names it; for a new account, it takes effect then. For an existing account, it replaces your previous terms on the effective date stated in the notice we give you, at least 30 days after that notice, unless you expressly agree to this version sooner. We obtain renewed agreement where required by law. Until then, your previous terms continue to apply. Publication alone does not replace your existing agreement, and this version does not apply retroactively to disputes.

The Hosted page describes what a subscription includes, what it costs, and its current usage limits. If it conflicts with these terms, these terms control. An account alone is free and grants no paid features.

The Dormouse software and self-hosted components remain subject to their own software licenses. These terms do not change those licenses or require a Hosted account to use local terminals.

Use an email address or provider account you are authorized to use. Protect those accounts and your devices, and tell us if you believe someone is using your Hosted account without permission.

You are responsible for activity you authorize through your account. Provider sign-in depends on the provider’s availability and policies. Keep access to at least one connected sign-in method; we may be unable to restore an account you can no longer sign in to.

We send subscription notices to the billing email you provide at checkout or later update for your subscription, and other account notices to your account’s contact email. Keep those addresses current; contact support if you need help updating them. If your account has no contact email, we show account notices when you sign in. Subject to applicable law, these methods satisfy written-notice requirements in these terms; they do not replace any additional notice or consent required by law.

Our privacy policy explains how we handle account information.

A subscription is billed monthly or yearly, at the price shown when you buy it, in US dollars. DiffPlug LLC is the seller and uses Stripe Billing and Stripe-hosted Checkout to process payments and manage subscriptions. We are responsible for the subscription, refunds, and applicable sales tax or VAT obligations. Checkout shows the total, including any applicable tax, before you authorize payment.

Every plan renews automatically at the end of each period until you cancel. There is no free trial; the refund below takes its place.

A subscription covers one individual, including that person’s work use, with no per-device charge. It may not be shared, resold, or transferred to another person. Device enrollment and usage limits are described below. For shared accounts, multiple users, or organization-level features, email support@dormouse.sh.

If a renewal payment fails, the paid features stop until a payment succeeds. Dormouse keeps working in the meantime, with spoken alarms in your system voice. A partial refund or billing correction alone does not end your subscription.

During a payment dispute or chargeback, we may temporarily suspend the paid access covered by the disputed payment while we investigate. We will notify you and provide a way to contact us. If the suspension was mistaken or the disputed payment is restored, we will restore any remaining paid access and the founding price you held before the suspension. If the subscription payment is finally reversed, we may end the access covered by that payment and stop future renewals. This does not limit your right to dispute a charge or any refund or remedy owed to you.

You can cancel at any time from the billing portal in your account. Cancelling stops future renewals; you keep the paid features until the end of the period you already paid for. If you cannot sign in or use the portal, contact support@dormouse.sh to cancel. We may verify that you own the subscription, but do not require you to recover account access to cancel it.

Ask within 30 days of your first Hosted subscription payment, or of any yearly renewal, and we will refund that payment in full, including tax we collected on it. Monthly renewals are not covered by this voluntary guarantee. Changing plans or cancelling and subscribing again does not restart the first-payment window. A full refund under this guarantee ends the subscription and its paid features straight away, and a founding refund returns the seat to its cohort. Email support@dormouse.sh to ask.

This guarantee is in addition to the unused-period refunds below and any rights or remedies the law where you live gives you, including cancellation, withdrawal, and remedies for defective or undelivered services. Those rights are not limited to 30 days by these terms. We issue refunds to the original payment method where possible; your bank or payment provider controls when the credit appears.

If you are a consumer in the European Economic Area or United Kingdom, you may withdraw from your initial Hosted subscription contract without giving a reason within 14 days after the contract is made. Send an unambiguous statement to support@dormouse.sh or by post to DiffPlug LLC, 447 Sutter St Ste 405, San Francisco, CA 94108, United States, before that period ends. We do not require a particular form, account access, or a reason.

You can also use “Withdraw from contract” on your Hosted account’s billing page during the withdrawal period, then confirm your withdrawal. We will send you an acknowledgement on a durable medium, such as email, with your statement and the date and time it was submitted. Withdrawal ends the current contract; ordinary cancellation of renewal keeps access through the paid period.

For that withdrawal, we will refund all payments received for the subscription, including collected tax, without undue delay and within 14 days after receiving your notice. We use the original payment method unless you expressly agree otherwise, and charge no refund fee. Access ends on withdrawal. Starting to use Hosted immediately does not waive this right, and we do not deduct a charge for use during this withdrawal period. Our separate 30-day guarantee and any longer statutory rights remain available.

You may use this optional withdrawal form by email or post: “To DiffPlug LLC, 447 Sutter St Ste 405, San Francisco, CA 94108, United States; support@dormouse.sh: I give notice that I withdraw from my contract for Dormouse Hosted. Ordered on: ____. Name: ____. Address: ____. Date: ____. Signature, only if sent on paper: ____.” Your account email or order reference helps us locate the purchase, but is not a required formality for giving notice.

A founding subscription is a yearly plan sold at a launch price, in cohorts of 100. When a cohort sells out the founding price rises, and founding closes when it reaches the list price.

Your base yearly subscription price in US dollars is locked for as long as that subscription stays active. Applicable taxes may change. If a founding renewal payment fails, you have 30 days from the failed renewal to fix it and keep the locked price; this preserves the price, not paid access during nonpayment. After that, subscribing again is at the list price, as it is after you cancel and the paid period ends. A billing-provider migration or a payment failure caused by us does not forfeit your locked price; we will give you a reasonable opportunity to restore payment.

A founding badge is cosmetic. It grants nothing beyond the plan itself.

Managed voices have a daily request limit, and the managed Relay limits how many copies of Dormouse an account can enroll. The Hosted page states the current limits. Past the voice limit, Dormouse speaks in your system voice until the limit resets. There is no per-device fee.

We also limit connection attempts and requests to protect availability and prevent abuse, and may act immediately against abuse or security threats. Material reductions to the paid service remain subject to the notice and refund provisions below.

ElevenLabs supplies the speech generation used by managed voices. You must be at least 18 years old, or the age of legal majority where you live if higher, to use managed voices. Use them only through Dormouse, for its alarms. Do not extract, resell, sublicense, or redistribute the speech service or your credentials.

For managed voices and the resulting audio, you must comply with the restrictions, obligations, and prohibitions concerning use in the ElevenLabs Terms of Service and Prohibited Use Policy, which are incorporated into this agreement for that purpose. This includes their restrictions on harmful or deceptive impersonation, infringement, abuse, bypassing safeguards, and using the service or its output to train AI models or develop competing products. Do not send protected health information subject to HIPAA through managed voices. Government entities, as defined in the Prohibited Use Policy, may not use managed voices without ElevenLabs’ prior written authorization; contact us before using them on behalf of such an entity.

You must have the rights and permissions needed for the labels you send for speech generation. You grant DiffPlug, ElevenLabs, and ElevenLabs’ affiliates and subcontractors a non-exclusive right to process and use those labels and the resulting audio to provide and support managed voices, as described in our privacy policy. This permission does not transfer ownership of your content.

DiffPlug is not ElevenLabs’ agent or partner and is not in a joint venture with ElevenLabs. You must not hold yourself out as ElevenLabs’ agent, partner, or joint venturer through your use of managed voices. ElevenLabs is an intended third-party beneficiary of these terms as they relate to managed voices and may enforce those provisions.

DiffPlug provides support for your Hosted subscription. Your payments, cancellation, refunds, and disputes with DiffPlug remain governed by these Hosted terms. Nothing in this section reduces your mandatory consumer rights. We will notify you of material updates to the incorporated provider requirements through the changes process below, obtain renewed agreement where required, and pass on provider notices that affect your use. If a provider requirement prevents us from continuing managed voices under your agreed terms, the service-reduction and refund provisions below apply.

Do not use the service unlawfully, impersonate others, access accounts without authorization, send unwanted messages, interfere with other users, or bypass authentication, rate limits, or other security controls. Do not use the service to distribute malware or attack third parties.

You may not use Hosted if you are on a U.S. sanctions list or in a country or region under comprehensive U.S. sanctions, or in violation of U.S. export laws.

Good-faith security reports are welcome through our security reporting process. Avoid accessing other people’s data or disrupting service while investigating an issue.

We may change features, interrupt operation for maintenance, or discontinue the service. We do not promise uninterrupted availability or a particular future feature. When managed voices are unavailable, Dormouse speaks in your system voice.

We will give at least 30 days’ advance notice before we permanently discontinue Hosted, materially reduce your paid service during a prepaid term, or make a material change to these terms, unless an urgent legal or security requirement prevents it; in that case we will notify you as soon as reasonably possible.

We refund the unused portion of your prepaid subscription, including the corresponding tax we collected, if we discontinue Hosted, if we end your paid access for a reason other than your material breach, or if, during a prepaid term, we materially reduce your paid service or materially change these terms and you choose to end your subscription instead of accepting the change. The refund runs from when paid access ends, and the 30-day guarantee does not limit it. Discontinuation also stops renewals. The Relay is source-available and its self-hosting guide is published if you want to operate your own Relay; self-hosting does not replace your refund.

We may restrict, suspend, or terminate an account to address abuse, a security issue, a legal requirement, or a material breach of these terms. Where practical, we will explain the reason and provide a way to contact us; urgent protective action may come first.

You may stop using the service at any time. Contact support@dormouse.sh to request account closure or to ask us to review a restriction. When we close your account, we also cancel future subscription renewals. Before completing your closure request, we will explain when paid access will end and any refund available to you; you can instead cancel renewal and keep access through the paid period. Information is retained or deleted as described in the privacy policy and as required by law.

Consumers retain their mandatory rights to services that conform to the contract and are provided with reasonable care and skill, and any applicable remedies such as correction, a price reduction, or a refund. The qualifications below apply only where the law permits them.

To the extent permitted by law, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the extent permitted by law, DiffPlug LLC is not liable for indirect or consequential losses arising from the service. Its total aggregate liability for all claims arising out of or relating to these terms or Hosted is limited to US$10 if you paid no Hosted subscription fees in the twelve months preceding the first event giving rise to the claims. If you paid any Hosted subscription fees in that period, the limit is the greater of US$100 and those fees. This is one aggregate limit, not a separate limit for each claim; cancelling after the event does not change which limit applies.

The exclusions and limit do not reduce refunds owed under these terms, or exclude or limit liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited. You remain responsible for keeping independent copies of information you need.

If you use Hosted for business purposes and are not a consumer, you will defend DiffPlug LLC against third-party claims alleging that content you supplied infringes another person’s rights or violates applicable law, or that your unlawful use of Hosted or material breach of these terms caused the third party harm. You will indemnify DiffPlug for reasonable defense costs and damages finally awarded, or settlements you approve, to the extent caused by that conduct. This obligation does not cover claims to the extent caused by DiffPlug’s or its providers’ breach, negligence, or misconduct, or by voices or other materials they supply independently of your content. Using provider-generated audio as permitted by these terms does not by itself trigger this obligation.

We will promptly notify you of a claim, allow you to control its defense with reasonably qualified counsel, and provide reasonable cooperation at your expense. Delayed notice reduces your obligation to the extent it prejudices your defense. We may participate with our own counsel at our expense. Neither party may settle a covered claim without the other’s written consent, which must not be unreasonably withheld; you may not impose an admission, payment, or other obligation on DiffPlug without its express consent.

California law governs these terms. If you are a consumer, you also retain the protections of mandatory law in the country where you habitually reside, and you may bring proceedings in the courts where you live. Otherwise, the state and federal courts in San Francisco County, California have exclusive jurisdiction.

These terms, including the requirements they incorporate, are the whole agreement between you and DiffPlug LLC about Hosted. You may not transfer them. DiffPlug LLC may assign them to a successor to the business that operates Hosted, who will be bound by them. Not enforcing a provision is not a waiver of it.

Provisions that by their nature should outlast the agreement survive its end, including amounts owed, refunds, warranties and responsibility, and governing law. If a provision of these terms is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

We will identify the effective date of changes on this page and give notice of material changes as described in Availability and account closure, including the refund if you do not accept one. Changes do not apply retroactively to disputes. We will obtain renewed agreement where required by law.

We may change monthly and yearly subscription prices only from a future renewal, after notice of the new price and how to cancel. We will give the notices required where you live, including applicable renewal reminders, annual reminders, and price-change notices. A price change never changes a founder’s locked base subscription price.

For questions about these terms, contact DiffPlug LLC at support@dormouse.sh.

Our business and postal address is DiffPlug LLC, 447 Sutter St Ste 405, San Francisco, CA 94108, United States.